![]() You then switch roles in the next session. That's usually a good thing, because it gives the speaker a chance to fully vent his or her feelings.Īnother strategy is to schedule a structured session during which only one person speaks while the other listens. Three seconds can seem like a very long time during a heated discussion, and following this rule also means that you might have to listen for a long time before the other person finally stops speaking. Strategy for overcoming this barrierĪ simple strategy for overcoming the "knowing the answer" barrier is to wait for three seconds after the speaker finishes before beginning your reply. ![]() He looks for opportunities to stretch his mind when listening, and to acquire new ideas or insights, rather than reinforcing existing points of view. The "knowing the answer" barrier also causes the listener to pre-judge what the speaker is saying - a kind of closed-mindedness.Ī good listener tries to keep an open, receptive mind. Showing respect to the speaker is a crucial element of good listening. That's a common problem when a discussion gets heated, and which causes the discussion to degrade quickly.īy interrupting the speaker before letting her finish, you're essentially saying that you don't value what she's saying. You might then impatiently cut her off or try to complete the sentence for her.Įven more disruptive is interrupting her by saying that you disagree with her, but without letting her finish saying what it is that you think you disagree with. ![]() "Knowing the answer" means that you think you already know what the speaker wants to say, before she actually finishes saying it. The following are eight common barriers to good listening, with suggestions for overcoming each. We're such poor listeners, in fact, that we don't know how much we're missing. Nearly every aspect of human life could be improved by better listening - from family matters to corporate business affairs to international relations. The most direct way to improve communication is by learning to listen more effectively. More attention is usually paid to making people better speakers or writers (the "supply side" of the communication chain) rather than on making them better listeners or readers (the "demand side").
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